Influencer Marketing: How do I manage users and user permissions?

Effective team collaboration and data security within your platform relies on a clearly defined structure for managing users and assigning permissions. This guide outlines the core elements of access control and the procedures for administering your team within the Influencer Marketing application.

User Permission Structure

User access is managed through a comprehensive permissions model that allows the Organization Admin to assign organizational roles and granular rights based on individual team needs.

This model operates on several key levels:

• Organizational Roles: Users are assigned roles (e.g., Manager, Editor, or Viewer) which pre-define their overall capabilities within the application. These roles are essential for quickly categorizing user responsibilities.
• Company and Feature Permissions: These are specific, granular rights that control access to account-wide functionalities such as managing billing information, configuring Single-Sign On (SSO), or managing all user profiles and permissions.
• Influencer Marketing Access: Beyond general roles, access is controlled for specific assets within the Influencer Marketing platform. This determines whether a user is permitted Manager, Editor, or Viewer access to key components like Campaigns, Reports, and the Payment Dashboard.

User Management

All team member administration, including inviting new users and updating existing access, is conducted within the platform’s settings.

Inviting and Removing Team Members

To manage the team, you typically need the Organization Admin role.

1. To invite a new team member: Navigate to your account (avatar at the bottom left corner) and select Settings. Under the Organization Settings, choose Users. Click to Invite User located at the top right corner, then enter their email address to invite them.
2. To remove an existing team member: Go to the User section within Settings > Organization Settings, locate the user, click on the ellipsis icon (...) located at the top right corner of the user profile, select ‘Block’. Once this is done, a user seat will free up, which should allow you to add a new organization member when needed.

Note: If your organization uses Single-Sign On (SSO), only the SSO Admins can invite users. In that case, you won't see the + Invite User button.

Modifying User Access and Permissions

• Customizing Access: Organization Admins can filter the list of team members by Rights to quickly find the set of users needing an update. Additionally, they can sort through users using a variety of filters including All, Pending, Active and Blocked.

FAQs

Where can I see my current level of access?

You can review your personal access by searching your name within the ‘User’ section in your Organization Settings. 

What do the Influencer Marketing access levels (Manager, Editor, Viewer) control?

These levels determine the degree of control a user has over specific platform assets:

• Manager - This role has full access to campaigns and can manage user roles within that campaign.
• Editor - Users can edit the campaign but aren’t able to manage roles for other users.
• Viewer - Users can only view campaigns but aren’t able to manage other user roles.
• No Organization Role - A view-only role, this is typically reserved for admins that want to create groups of users in their organization.
• Organization Admin - Ability to manage an organization’s users and teams, as well as full access to all campaigns.

Can I give a user access to a specific campaign?

Yes. You can add a user to a specific campaign by navigating to your campaign settings (top right corner) and selecting ‘User Access’. 

If I can't view a specific Campaign, Report or edit metrics, what is the most likely reason?

The most common reason is that you have not been granted the necessary Influencer Marketing Access (Manager, Editor, or Viewer) to that specific asset or task. Contact your Organization Admin to verify or update your permissions.

I haven’t received the invite to join my organization’s Influencer Marketing account. What should I do?

We recommend checking your junk/spam folder to ensure that the email is not within these folders. If this is the case, contact our Customer Support team via in-app chat or at influencersupport@sproutsocial.com.

The platform won’t let me invite more users. What can I do?

In this case, we recommend removing/blocking a user to free up a user seat. This should allow you to invite a new user to your organization. To do so, locate the user you’d like to remove from within the User > Organization Settings section. Click on the (...) icon and select ‘Block’ before inviting the new user.