Getting Started
Migration Guide
Setup
- Influencer Marketing: How do I create and use Workspaces?
- Influencer Marketing: How do I connect my Instagram account?
- Influencer Marketing: Organization Default Settings Overview
- Influencer Marketing: General Settings Overview
- Influencer Marketing: How do I manage users and user permissions?
- Influencer Marketing: Single Sign-on
Users
Profiles
- Influencer Marketing: How can I search for Creators?
- Influencer Marketing: What information is contained in a Creator's Profile?
- Influencer Marketing: How should I use Topics they talk about section of a Creator Profile?
- Influencer Marketing: How should I use the Brand Fit Score for a Creator Profile?
- Influencer Marketing: How do I use Brand Safety when evaluating creators?
- Influencer Marketing: How should I use the Analytics section of a Creator Profile?
Campaigns
- Influencer Marketing: How do I create a Campaign?
- Influencer Marketing: How do I set up a Campaign?
- Influencer Marketing: How do I use Boolean logic for queries?
- Influencer Marketing: How do I add users to a campaign?
- Influencer Marketing: How do I manage user access in a campaign?
- Influencer Marketing: How do I add teams to a campaign?
Creators
- Influencer Marketing: What is Sprout Social Creator Hub?
- Influencer Marketing: How do I make a Creator Hub account?
- Influencer Marketing: How can I change a creator's email?
- Influencer Marketing: How do I use Creator Flow?
- Influencer Marketing: How do I manage and monitor creator connections?
- Influencer Marketing: How do I use Review in the Creator View?
TikTok Creator Marketplace
- Influencer Marketing: What are the benefits of using TikTok Branded Content?
- Influencer Marketing: How can creators create TikTok Branded Content using TikTok One?
- Influencer Marketing: How do I connect my TikTok One account?
- Influencer Marketing: How do I boost TikTok posts with Spark Ads?
- Influencer Marketing: How does a creator accept a Spark Ads Request?
- Influencer Marketing: What if a creator isn't part of the TikTok Creator Marketplace?
Reports
- Influencer Marketing: How do I create a Report?
- Influencer Marketing: How do I create a new Custom Report?
- Influencer Marketing: What’s included in a Report?
- Influencer Marketing: What are the components of a Report?
- Influencer Marketing: Report settings
- Influencer Marketing: How do I view estimated fees in Reports?
One-Sheet Builder
- Influencer Marketing: How do I create a One-Sheet Builder?
- Influencer Marketing: How do I use the Profile One-Sheet Builder?
- Influencer Marketing: What’s included in a One-Sheet?
- Influencer Marketing: How do I create a Custom Field?
- Influencer Marketing: How do I customize EMV?
- Influencer Marketing: How do I use Link Tracking?
Integrations
- Influencer Marketing: How do I boost Instagram posts with Partnership Ads?
- Influencer Marketing: How do I use the Meta Partnership API to request permissions?
- Influencer Marketing: What integrations are available?
- Influencer Marketing: How do I connect my Dropbox Sign account?
- Influencer Marketing: How do I activate and use Affiliate Marketing?
- Influencer Marketing: Getting Started with TUNE
Influencer Marketing FAQs
- Influencer Marketing: How is data collected?
- Influencer Marketing: How can I verify if a creator's profile is authenticated?
- Influencer Marketing: How do I hire creators in bulk?
- Influencer Marketing: How do I customize email footers and signatures?
- Influencer Marketing: How do I customize the Collaborator Portal?
- Influencer Marketing Creators: Can I share access to Profiles?
Creator Interest via Instagram DM FAQ
Table of Contents
Why is a creator's DM conversation missing from my Instagram DMs list in Creator Lists?
Check in order: the Instagram account is connected in Social Accounts and available to your workspace; Instagram DMs are enabled for that account; the conversation wasn't excluded; the DM Account filter isn't narrowing the view to a different account.
Which Instagram accounts does the Creator Interest via Instagram DMs list read conversations from?
All Instagram accounts connected in Social Accounts and available to the current workspace. The DM Account filter (which defaults to the workspace brand) controls what you see at any given time.
Can I start a new DM conversation with a creator who has never messaged my brand from the Instagram DMs list?
No. The Instagram DMs list shows existing conversations only and allows you to respond within those threads. To initiate new contact with a creator, use campaign email outreach.
Why does the same creator appear in two rows in my Instagram DMs list?
This is by design. Each row represents one conversation per DM account. If you have multiple connected Instagram accounts and the same creator has messaged two of them, they will appear as separate rows — one for each account's conversation thread.
Does my reply from Sprout Influencer Marketing look different to the creator on Instagram?
No. The reply appears as a regular Instagram Direct Message, sent from the account you selected in "Replying from." The creator cannot tell whether you replied from Sprout or from the Instagram app.
What data does the AI Summary column use to generate its description, and is customer data used to train AI models?
AI Summary uses the conversation thread (who initiated, recency, full thread where available), the creator's profile information (content category, bio, location, audience size, engagement rate), and your brand profile as a relevance lens.
Does the AI Summary column in the Instagram DMs list consume Influencer Marketing Credits?
No. AI Summary is free to use on all new Influencer Marketing plans. It does not deduct from your monthly credit allocation.
Is Creator Interest via Instagram DMs available on legacy Influencer Marketing pricing packages?
No. This feature is only available on the new Influencer Marketing pricing plans (Standard, Professional, and Advanced) launched August 3, 2026. Customers on legacy packages will need to migrate to a new plan to access it. Contact your account team to discuss migration options.
Can I sort or filter by the Relationship Status column in the Instagram DMs list?
Not currently.
Does the Instagram DMs list in Creator Lists support DMs from TikTok, LinkedIn, or other social platforms?
No. This feature supports Instagram DMs only.
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