Getting Started
Migration Guide
Setup
- Influencer Marketing: How do I create and use Workspaces?
- Influencer Marketing: How do I connect my Instagram account?
- Influencer Marketing: Organization Default Settings Overview
- Influencer Marketing: General Settings Overview
- Influencer Marketing: How do I manage users and user permissions?
- Influencer Marketing: Single Sign-on
Users
Profiles
- Influencer Marketing: How can I search for Creators?
- Influencer Marketing: What information is contained in a Creator's Profile?
- Influencer Marketing: How should I use Topics they talk about section of a Creator Profile?
- Influencer Marketing: How should I use the Brand Fit Score for a Creator Profile?
- Influencer Marketing: How do I use Brand Safety when evaluating creators?
- Influencer Marketing: How should I use the Analytics section of a Creator Profile?
Campaigns
- Influencer Marketing: How do I create a Campaign?
- Influencer Marketing: How do I set up a Campaign?
- Influencer Marketing: How do I use Boolean logic for queries?
- Influencer Marketing: How do I add users to a campaign?
- Influencer Marketing: How do I manage user access in a campaign?
- Influencer Marketing: How do I add teams to a campaign?
Creators
- Influencer Marketing: What is Sprout Social Creator Hub?
- Influencer Marketing: How do I make a Creator Hub account?
- Influencer Marketing: How can I change a creator's email?
- Influencer Marketing: How do I use Creator Flow?
- Influencer Marketing: How do I manage and monitor creator connections?
- Influencer Marketing: How do I use Review in the Creator View?
TikTok Creator Marketplace
- Influencer Marketing: What are the benefits of using TikTok Branded Content?
- Influencer Marketing: How can creators create TikTok Branded Content using TikTok One?
- Influencer Marketing: How do I connect my TikTok One account?
- Influencer Marketing: How do I boost TikTok posts with Spark Ads?
- Influencer Marketing: How does a creator accept a Spark Ads Request?
- Influencer Marketing: What if a creator isn't part of the TikTok Creator Marketplace?
Reports
- Influencer Marketing: How do I create a Report?
- Influencer Marketing: How do I create a new Custom Report?
- Influencer Marketing: What’s included in a Report?
- Influencer Marketing: What are the components of a Report?
- Influencer Marketing: Report settings
- Influencer Marketing: How do I view estimated fees in Reports?
One-Sheet Builder
- Influencer Marketing: How do I create a One-Sheet Builder?
- Influencer Marketing: How do I use the Profile One-Sheet Builder?
- Influencer Marketing: What’s included in a One-Sheet?
- Influencer Marketing: How do I create a Custom Field?
- Influencer Marketing: How do I customize EMV?
- Influencer Marketing: How do I use Link Tracking?
Integrations
- Influencer Marketing: How do I boost Instagram posts with Partnership Ads?
- Influencer Marketing: How do I use the Meta Partnership API to request permissions?
- Influencer Marketing: What integrations are available?
- Influencer Marketing: How do I connect my Dropbox Sign account?
- Influencer Marketing: How do I activate and use Affiliate Marketing?
- Influencer Marketing: Getting Started with TUNE
Influencer Marketing FAQs
- Influencer Marketing: How is data collected?
- Influencer Marketing: How can I verify if a creator's profile is authenticated?
- Influencer Marketing: How do I hire creators in bulk?
- Influencer Marketing: How do I customize email footers and signatures?
- Influencer Marketing: How do I customize the Collaborator Portal?
- Influencer Marketing Creators: Can I share access to Profiles?
Influencer Marketing: Troubleshooting Common Login Issues
Table of Contents
This guide provides explicit steps to help you troubleshoot and resolve common issues preventing you from successfully logging into the Sprout Social Influencer Marketing platform.
Use the steps below, starting with the most common and easiest solutions, to resolve your login issue.
This article is applicable to both Brand/Agency users and Creators accessing the platform or the Creator Hub.
Check Login Credentials and Platform URL
Let's start with your login issue by double-checking your username and password, and making sure you're on the right site:
- Verify your Username/Email: Ensure the email address or username is entered correctly.
- Verify your Password: Check that the correct password is being used. If you suspect an error, use the Forgot Password link on the login page to reset it.
-
Confirm the Correct Login URL:
Sprout Social and Influencer Marketing have similar login portals. Ensure you’re logging into the correct portal for your user type and ensure it is labeled as Influencer Marketing.- Brand/Agency Login: https://influencer.sproutsocial.com/
- Creator Hub Login (for Creators): https://creatorhub.sproutsocial.com/
Clear Cache and Cookies
Browser-stored data can sometimes conflict with the login process. In your browser's settings, navigate to the section for clearing browsing data, cache, and cookies.
- In Chrome, you’ll find this option by clicking the three dots in the top-right corner > Delete Browsing Data.
- Select ‘Cookies and Other Site Data’ as well as ‘Cached Images and Files’ for the last 24 hours or longer. Note: You do not need to clear your browsing history or saved passwords.
- In Safari, you’ll find this option by going into Settings > Privacy and selecting ‘Manage Website Data’
- In Edge, locate this option by going to Settings > Privacy, search, and services, and select ‘Choose what to clear’ next to "Clear browsing data now"
Once you've taken the above steps, restart your browser and attempt to log in again.
Troubleshoot Single Sign-On (SSO) Issues
If your organization uses SSO, the login error is likely managed by your company's Identity Provider (IdP). Review the following information:
- Check Internal IDP Status: Verify if your company's internal login system (e.g., Okta, Azure AD, Google) is experiencing an outage or maintenance.
- Contact Internal IT/Security Team: Your internal IT department or Security team manages your SSO configuration and is the first point of contact for SSO-related login failures. Influencer Marketing Support has limited visibility into third-party IdP failures.
- Check for "Authentication Failed" Messages: If you see a generic "Authentication Failed" message, ensure you are not attempting to use a direct Sprout password login when the account is configured for mandatory SSO.
FAQs
Why am I being immediately logged out after a successful login?
This is often a sign of a browser-related issue. Immediately perform a Hard Refresh or Clear your Cache and Cookies. If the issue persists, try logging in using an Incognito or Private browser window.
I know my password is correct, but I still can't log in. What should I do?
If you are certain your login credentials are correct, contact our Customer Support team via in-app chat or at influencersupport@sproutsocial.com.
Why does the login page look strange or load incorrectly?
This is typically a browser rendering problem. Try restarting your browser to force the page to load correctly and ensure your browser is updated to the latest version.
I am not sure what my login details are. What should I do?
Contact your Account Owner or an Admin user within your organization to verify the login credentials of your user profile. If you are the Account Owner, contact Influencer Marketing Support for direct assistance.
I am getting an 'invalid login' message. What should I do?
Invalid messages usually result from typos in your login details or trying to log in on the wrong platform. Please verify your email and password and ensure you're using the Influencer Marketing platform. If the problem continues, contact our Customer Support team via in-app chat or at influencersupport@sproutsocial.com.
Can I log into Influencer Marketing with my Sprout Social credentials?
No. Users need to have an active subscription to Influencer Marketing to log in. If you'd like to learn more about Influencer Marketing's features, we suggest contacting your account representative to explore available plan options.
Related Articles
- Influencer Marketing: How do I set up and use Two-Factor Authentication?
- Influencer Marketing: How do I manage user settings?
- Influencer Marketing Creators: Troubleshooting your Instagram account
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